At Basketball Style Shop, we deliver your gear with the speed of a fast break and handle returns with the precision of a perfect bounce pass. Whether you’re upgrading your court style or need to make a play adjustment, our policies are designed for our global basketball community.

Shipping Information

Order Processing

We dribble through orders quickly – all purchases are processed within 1-2 business days (excluding weekends and holidays).

Shipping Options

1. Standard Shipping (DHL or FedEx)

  • Delivery in 10-15 business days after shipment
  • Flat rate: $12.95
  • Best for players who want their gear fast

2. Free Shipping (EMS)

  • Delivery in 15-25 business days after shipment
  • Available for orders over $50
  • Perfect for budget-conscious ballers

International Shipping

We serve our global team worldwide (excluding some remote Asian regions). Note that:

  • Customs fees/duties are the customer’s responsibility
  • Delivery times may vary based on destination

Our Return Promise

“We handle returns with the same hustle we bring to the court – because your satisfaction is our championship.”

Eligibility

To qualify for returns/exchanges:

  • Items must be returned within 15 days of delivery
  • Products must be unused, in original packaging with all tags attached
  • Proof of purchase required (order number or receipt)

Non-Returnable Items

For health and safety reasons, these game changers can’t be returned:

  • Mouthguards (personal protective equipment)
  • Braces & Support items (hygiene reasons)
  • Scrimmage Vests that have been worn

3-Step Return Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer refund or exchange

Return Request Template:

Subject: Return Request – Order #[Your Order Number]

Dear Basketball Style Shop Team,

I would like to request a return/exchange for my recent order (#[Order Number]).

Item(s): [Product Name(s)]

Reason: [Size issue/Defective/Change of mind]

Preference: [Refund/Exchange for [Product Name & Size]]

Please advise next steps.

Best regards,

[Your Full Name] [Your Email Address]

Step 2: Package & Ship

Once approved, you’ll receive a Return Authorization Number and instructions.

Important notes:

  • Return shipping costs are the customer’s responsibility unless the item is defective
  • We recommend using a trackable shipping service
  • Original shipping fees are non-refundable

Ship to: Basketball Style Shop, 4953 Birch Street, El Paso, TX 79915 USA

Step 3: Processing

Upon receiving your return at our facility:

  • Allow 3-5 business days for inspection
  • You’ll receive email confirmation when processed

Refund Information

Timeline

  • Refunds are processed within 5 business days after return approval
  • Depending on your bank, it may take 5-10 additional business days for the refund to appear on your statement

Method

Funds will be returned to your original payment method:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Exchange Process

For size exchanges or product swaps:

  • Follow the standard return process
  • Clearly state your preferred exchange item in your request
  • We’ll ship the new item once the return is received
  • Price differences will be charged/refunded as needed

Damaged or Defective Items

If your gear arrives damaged or defective:

  • Contact us within 48 hours of delivery at [email protected]
  • Include photos of the damage/defect
  • We’ll cover return shipping and expedite your replacement

Got Questions?

Our customer service team moves faster than a fast break. Contact us at:

  • Email: [email protected]
  • Mail: Basketball Style Shop, 4953 Birch Street, El Paso, TX 79915 USA

Now get back to the court – your gear is waiting!