Welcome to Basketball Style Shop’s FAQ page! We’re here to help answer your questions about our products, shipping, payments, and more. Our team of basketball enthusiasts has compiled the most common questions from players like you.

Product Questions

What types of basketball gear do you offer?
We specialize in performance-driven basketball equipment including:
  • Basketball shoes designed for optimal court performance
  • High-quality apparel for training and games
  • Essential accessories like headbands and wristbands
  • Durable basketballs for all skill levels
  • Court equipment and training gear
  • Protective gear including mouthguards and braces
All our products are selected by former players who understand what matters on the court.
How do I choose the right basketball shoes?
Consider your playing style and position:
  • Guards: Look for lightweight shoes with excellent traction and ankle support
  • Forwards: Choose shoes with good cushioning and stability
  • Centers: Opt for maximum support and impact protection
Need personalized advice? Email our gear experts at [email protected].

Shipping & Delivery

How long does shipping take?
We offer two shipping options:
  • Standard Shipping ($12.95): 10-15 days via DHL/FedEx with tracking
  • Free Shipping (orders $50+): 15-25 days via EMS
All orders are processed within 1-2 business days by our warehouse team who personally inspect each item.
Do you ship internationally?
Yes! We ship to basketball communities worldwide, excluding some remote areas in Asia. Our international partners ensure safe delivery whether you’re in São Paulo or Copenhagen.
How can I track my order?
For Standard Shipping (DHL/FedEx), you’ll receive real-time tracking updates via email. For EMS shipments, tracking may be limited. Contact us at [email protected] if you need assistance.

Payments & Orders

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are secure and encrypted.
Can I change or cancel my order?
Contact us immediately at [email protected] if you need to modify your order. We process orders quickly, so changes must be requested within 2 hours of placement.

Returns & Exchanges

What’s your return policy?
We offer 15-day returns from delivery date for items in original condition. Contact us to initiate a return. Note: Return shipping costs are the customer’s responsibility unless the item is defective.
What if I receive a defective product?
We inspect all items before shipping, but if you receive a defective product, we’ll cover return shipping and send a replacement immediately. Email us at [email protected] with photos of the issue.

Customer Support

How can I contact customer service?
Our basketball-knowledgeable team (available in English and Spanish) can help with:
  • Product recommendations
  • Order status
  • Shipping estimates
  • Returns
Email: [email protected]
Phone: Call our El Paso headquarters (phone number available on website)
Address: 4953 Birch Street, El Paso, US 79915
Do you offer team or bulk discounts?
Yes! We love supporting teams. Email us at [email protected] with your team’s needs and we’ll create a customized quote.

Still have questions? Our team of ballers-turned-customer-service-experts is ready to help you get the gear you need to elevate your game. Reach out anytime!